Our climate-controlled units are kept at a steady 75 degrees year-round, perfect for furniture, electronics, and household items. Non-climate units are great for garage items and heavy belongings that don’t need temperature control.
No, we specialize in household goods storage. Unfortunately, we don't offer storage for vehicles at this time.
Visit our size & height guide to find the perfect unit for you. It's easy and tailored to your needs!
The following items are not authorized to be stored within My Storage Ark:
Our "smart” units feature advanced self-storage technology. With a Bluetooth-enabled smartphone, tenants can unlock their units. Our "smart" units also have thermal-motion sensors for added security, alerting you and us to any unusual activity.
We have various storage unit sizes to meet your needs. View our size & height guide to find the perfect unit for you.
*Standard = 9ft tall, Tall = 11ft tall, Extra-Tall = 13ft tall
Security is our #1 priority! We have 360-degree surveillance, license plate detection, 4K face cameras, active deterrence, well-lit facilities, and smart locks that notify us of any unusual activity inside units.
Absolutely! Enjoy a 10% off moving discount with Jonah's Movers when moving items to or from My Storage Ark. Learn more about Jonah's Movers here.
Yes, we offer affordable third-party insurance/protection plans. Alternatively, we accept homeowner's or renter's insurance; just provide the declarations page during rental.
Certainly! Visit our leasing office for a variety of moving and packing supplies. Check our packing supplies page for the available items.
Yes, there are 2 moving carts in the main hallway for tenant use. Please return them to the main hallway when finished.
You can reserve a unit for free up to 7 days in advance. For longer reservations, just get in touch, and we can discuss the details.
Yes, we require a month-to-month storage rental agreement at My Storage Ark.
Your rent is due on the same day each month as your rental start date. Refer to your rental agreement for the specific billing date.
No, besides monthly rent, the only additional fee is for third-party insurance if you're not using your own policy. We don't have admin or reservation fees!
No need! All our units come with an electronic "smart lock" accessible through our mobile app. No extra purchases required.
Access is easy via our mobile app on your iPhone or Android device. Set up an account, and you can unlock gates, doors, and your storage unit(s). If you can't use a smartphone, contact us, and we'll set you up with a key FOB.
Let us know your move-out date ASAP. Empty your unit, inform the storage manager, and we'll remove you from our system. Billing stops once you've vacated the unit and have let the storage manager know.
You have several options:
Absolutely! Visit our website, click on Bill Pay, log in or create an account, and use the online portal to pay for your storage units.
We accept cash, personal checks, ACH Bank Transfers, and major debit/credit cards (VISA, Mastercard, AMEX, Discover).
You can set up auto-pay online, over the phone, or in-person. Choose the method that suits you best for hassle-free payments.
If your payment is late, you'll be temporarily locked out until full payment is made. A $10 late fee is applied if payment isn't received by the 5th day after the due date. An additional $20 late fee is applied if payment isn't made by the 20th day after the due date.
Setting up your account is easy:
To update your details, log in to the portal. Click the profile icon in the top-right corner, select 'Update Your Info’, make the necessary changes, and don't forget to click 'Save Changes' before leaving.
Yes, in case of emergencies outside of our normal office hours, call (832) 742-7523.
Call (832) 742-7523 to reach a facility manager who can remotely open the exit gate for you.
Ensure your Bluetooth is enabled for the mobile app. For issues, contact our facility manager at (832) 422-1350 during office hours. For after-hours problems, call (832) 742-7523.
During office hours, contact our facility manager at (832) 422-1350 for assistance and troubleshooting.
It might need a new battery. Reach out to our facility manager at (832) 422-1350 for assistance.
The friendly staff at My Storage Ark has put together a list of answers above to our most Frequently Asked Questions (FAQs).
For pricing information, check out our rates page.
For help selecting the best unit for your needs, check out our handy size guide.
We also provide helpful tips for packing and organizing your unit.
We’re proud to serve the community of Tomball, TX.
If you can’t find an answer to your question, contact our storage professionals.